Refund and Shipping Policies

 

By using the Site to purchase products, you agree to the terms of this Online Ordering & Return Policy, as may be amended from time to time. If you do not consent to the terms of this Online Ordering & Return Policy, do not use the Site.

RETURNS

Our policy lasts 7 days. If 7 days have gone by since receipt of product, unfortunately we can’t offer you a refund or exchange. Items returned after specified timeline will not be refunded or exchanged.

International Shipments

Once your order leaves our hands through the carriers of your choice Goldnskin llc is NOT  liable for delivery issues, whether it be delayed or missing mails. 
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted (if applicable)
- Forced international returns 
- Returns without prior contact
- Any item that is returned more than 30 days after delivery


Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@goldnskin.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@goldnskin.com 

 

FREE SHIPPING & RETURN SHIPPING ON US

We are proud to offer FREE STANDARD / PRIORITY shipping for our US customers with purchase of  $150 or more.

The subtotal (after discounts & before taxes) for the cart must be at least $150.00 in order to qualify for free shipping.

For orders below $150, a flat rate of $9.45 will be applied for standard shipping.

SHIPMENT CONFIRMATION AND ORDER TRACKING

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

WE HAVE A 3 DAYS PROCESSING TIME BEFORE ORDER SHIPS. It may ship earlier but no later than that.

We do not ship weekends. 

We offer expedited processing  for a flat rate of $29

Express shipping  ( 1 - 2 days / over night delivery )  is different from expedited processing, express shipping is usps delivery after the order is processed. You're paying the post office to deliver your mail over night or next day. Shipping express is subject to usps pricing.

If you want your order processed same day ( orders that come in before noon or next day for orders that come after noon )  you will need to request for expedited processing

Processing time is generally within  3 business days, shipping speeds do not include processing time.

ESTIMATED TRANSIT TIMES FOR EACH SHIPPING OPTION (DOES NOT INCLUDE PROCESSING TIME):

Standard Shipping: transit time normally 5 -7 business days 

Priority mail transit time normally 3 - 5 business days 

Express Shipping: transit time guaranteed 1 - 3 business days

DHL transit time 3 - 4 business days 

STOLEN AND LOST PACKAGE

GOLDNSKIN LLC IS NOT RESPONSIBLE FOR PACKAGES DELIVERED TO THE WRONG  ADDRESS ON FILE. OR FOR  STOLEN PACKAGES. IT IS YOUR RESPONSIBILITY TO MAKE SURE YOUR ADDRESS ON FILE IS CORRECT AND LOCATION FOR DELIVERY IS SAFE. IF YOUR ORDER IS DELIVERED TO WRONG ADDRESS THE RESPECTIVE FULFILLMENT THIRD-PARTIES, SUCH AS USPS, MUST BE CONTACTED FOR FURTHER RESOLUTION.

You can file a claim directly with the usps.

GOLDNSKIN IS NOT LIABLE FOR ORDERS DELIVERED TO THE WRONG ADDRESS. ONCE IT HAS BEEN DELIVERED WE CAN NOT RETRIEVE IT OR ISSUE A REFUND FOR IT.

RETURN SHIPPING

IF we made a mistake while shipping your order, or your order needs to be returned for no fault of yours we will send you a free return shipping label to cover the cost of return shipping. Aside of this, customer is responsible for cost of return. see shipping policy.

To return your product, please contact us via email: request@goldnskin.com

 Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are return shipping an item over $75, without our return shipping label you should consider using a trackable shipping service or purchasing shipping insurance. Without tracking we  can’t guarantee that we will receive your returned item.

DAMAGES

We know that happens some times so we are here for you ! It is important to us to your order arrives in good condition, so If you received your order damaged, please document properly and make sure to contact us within 48 hours of the delivery so we can ship out another or you will need to contact the shipment carrier directly to file a claim.

Please save all packaging materials and damaged goods before contacting us or filing a claim.

INTERNATIONAL SHIPMENTS

Once your order leaves our hands through the carriers of your choice Goldnskin llc is NOT  liable for delivery issues, whether it be delayed or missing mails. 

Customer assumes full responsibility once package leaves through the carrier selected. 

Customer is responsible for custom charges and tariffs where applicable.

 

Customer Reviews

Overall rating: 4.9 / 5 from 214 reviews.

Customer photo review of Hydrating Glass Skin Toner

I am absolutely thrilled with this toner! It integrates seamlessly with the rest of my skincare regimen, creating a perfect synergy. Since introducing it, my skin looks and feels remarkably hydrated, supple, and rejuvenated.

Hydrating Glass Skin Toner

Customer photo review of Goldnskin Eye Serum

My all time favorite eye serum! I’ve just started incorporating an eye cream to my eye routine for my dark circles and I have seen better results versus using this alone. I absolutely recommend this serum for stubborn dark circles.

Goldnskin Eye Serum

Customer photo review of Collagen Age Renewal Bundle

Thank you sm Beauty for being the best! After applying this set, my face looks completely different. It looks so hydrated. It really does feel like I’m putting luxury on my skin🥰.

Collagen Age Renewal Bundle

Customer photo review of Total Effects Glow bundle

I love the combination lotions and oil. It smells sooooo good I get lots of compliments on the smell. I used to buy from beauty back on Etsy and believe me her products are worth the price

Total Effects Glow bundle

Customer photo review of Custom Renew Pro

Just buy it! With consistent use, your face will be so smooth and glowing

Custom Renew Pro

Customer photo review of Brightening Body Wash

I’ve been using this product for a while now, and I’m honestly impressed with the results. My skin feels so much smoother and softer.

Brightening Body Wash

Customer photo review of Hydrating Glass Skin Toner

Thank you so much Beauty for the same day shipping!!! 👏🏾😊 I’ve been using the HyperFade pro paired with the Vitamin C Toner and my skin has never been this hydrated! My skin looks so good. I honestly look forward to doing my self care routine every night now. Definitely will be ordering more products.

Hydrating Glass Skin Toner

Customer photo review of HyperFade Adv Fade Cream

I’ve been using HyperFade cream for a couple of days now and I can already see my dark spots fading.

HyperFade Adv Fade Cream

Customer photo review of VITAMIN C TONER

I'm in love with this toner. It smells good. A little goes a long way. I bought more since the last sale and I have alot left. I am so grateful. I don't see myself buying any other toner but this toner.

VITAMIN C TONER

Customer photo review of Vitamin E & Buriti Oil

I love the way this oil feels on my skin. It's thick and it stays on. I love the smell and the thickness. I always apply it after I finish taking a shower. My son loves it on his skin. I'll be buying more soon.

Vitamin E & Buriti Oil

Customer photo review of Lana Glow kids Body Wash

this body wash leave baby's skin so smooth, and smell so good. . If you're looking for a safe, soothing, and nourishing body wash for your little one, this is the one to get. Highly recommend to all moms!

Lana Glow kids Body Wash

Customer photo review of Custom  Renew Face Cream

I've been using for less than a week, and it's already made a consistent glow to my skin!

Custom Renew Face Cream

Customer photo review of Lana glow kids body luxe

this body lotion is a must have, it nourish so much my kid's skin. give it a try.

Lana glow kids body luxe

Customer photo review of Kojic Acid  Brightening  Body Lotion

First time buying this lotion. However, I haven’t started using it yet so I will edit this review soon.

Kojic Acid Brightening Body Lotion

Customer photo review of Brightening Body Wash

I have been using Goldnskin products for years! Quantity every time! My skin is always so soft and smooth, with a lovely glow!

Brightening Body Wash

Customer photo review of Lana Glow Baby Oil

this oil is so good to my bundle of joy skin. I 100% recommend it. it moisturize and give a glowing skin.

Lana Glow Baby Oil

Customer photo review of Lana glow kids body luxe

i really love this body lotion , it hydrates my kid skin, no more blemishes. I 100% recommend it .

Lana glow kids body luxe

Customer photo review of X-zema & Rash Soothing Cream

This product works so well for my baby .on the second day of using this ,it stoped the itching caused by the eczema.It helps to calm the skin and makes his skin soft.It clears off the eczema within a short while.I will rate this product 10/10.It worth buying .Am so glad I finally got what works for my baby.Awesome product and producer.The customer service was top notch which goes along with empathy.

X-zema & Rash Soothing Cream

Customer photo review of Eye Serum

The eye serum that works! This serum is the only serum I recommend. In the past, I’ve tried so many eye creams to help get rid of dark circles, nothing worked! I’ve been using GOLDNSKIN eye serum for years now and I’ll continue using for years to come! This is honestly the best! ❤️

Eye Serum

Customer photo review of 40+ ANTI-WRINKLE | ANTI-AGING | BOTOX ALTERNATIVE

I actually waited for 2weeks of usage before giving my review. The truth is that this product is a bomb. Fine lines around my mouth is gone. She added a sample of the copper peptide as a gift, both are just amazing. This is definitely a arsenal in every lady's skin care.

40+ ANTI-WRINKLE | ANTI-AGING | BOTOX ALTERNATIVE

Customer photo review of Brightening Body Wash

Love it and it lasts me a while. Please don't change the price & portion of this. I know a while back the seller mentioned the color to this being darker due to new richer ingredients but it doesn't bother me at all. I'm all about what it does and it's nothing short of satisfying. I feel silky fresh out the shower complimenting the advanced lotion/oil combo that follow. I highly recommend this set.

Brightening Body Wash

Customer photo review of Advanced Lightening Gold  Effects Lotion

My skin has never felt soooo RICH & LUXURIOUS! I can't use this word enough because that's exactly how these products make me feel. The Advanced lotion and oil combo work magic together. You will feel an instant rich silky smoothness in your skin, a feeling I have never experienced with any other product & believe me when I say I have tried hundreds if not thousands of products over the years. Nothing beats this. My skin doesn't feel the same without it. If it's your first time using, be patient please. It works slow but The glow will eventually kick in hard. My feet knees and hands are stubborn as hell, always have been, but oddly (in a good sense) the difference isn't noticeable. I would however still love to achieve brighter hands/feet and knees for complete satisfaction. Overall, I HIGHLY recommend these products. Worth every penny!

Advanced Lightening Gold Effects Lotion

Customer photo review of Advanced Gold Effect Oil

These products are AMAZING. I had mixed feelings about them at first because it worked slowly and I was in a rush to glow. As Impatient as I normally am, The luxurious feel of these products kept me going, and the glow eventually followed. My arms and legs are GIVING Silky & flawless. My skin looks and feels like it has never walked through sin. My face is plump and spotless as opposed to how I was before. (I do cleanse with biossance because it works great for me) then I top it off with the custom renew moisturizer and bam! Magic happens. Never have I ever been this OBSESSED with a particular skin care line. The compliments keep coming and I take it in with pleasure. My only wish is that we got more for the price as it goes FAST. Thank you so much for these awesome products. You're doing great!

Advanced Gold Effect Oil

Customer photo review of Custom  Renew Face Cream

These products are GIVINGGGG! I am GLOWINGGG. I Feel the photos don't do justice what my skin actually looks like but everyone's been asking what I use. I'm silky smooth to touch. Not to mention the luxurious feel these products leave on your skin. I can't get enough of Goldnskin. My favorite to go to's are the renew face moisturizer, and the advanced set. I have One beautiful color the entire of my body except for (my) stubborn areas (knees, feet, hands.) The difference isn't big though so it doesn't bother me as much but I'd still like to achieve brightening those areas as well. This stuff is expensive but worth every penny. Take all my money please 🙌🏽

Custom Renew Face Cream

Customer photo review of Acne Cleansing soap

My favorite cleanser in general. It works wonders and does what it says it does. I only buy my cleaners and toners from her. She is the best with it and it’s all natural!

Acne Cleansing soap

Customer photo review of Vitamin C Pore tightening Exfoliating Toner

Literally the best and only toner I want to use. I buy both the cleanser and the toner for acne but mainly for trying to clear up dark marks. I hope I’m able to be a loyal customer for years to come!

Vitamin C Pore tightening Exfoliating Toner

Customer photo review of Advanced Lightening Gold  Effects Lotion

This lotion is a game changer, I have been using it for 3years now and it hasn't changed. My daughter and I skin are both acne prone but this lotion stops it.

Advanced Lightening Gold Effects Lotion

Customer photo review of Total Effects Glow bundle

I have been using goldnskin products for over 2 years now. And I am loving it 😍 it has helped build up my confidence I can go to work without makeup. I am a customer for life. Thank you madam Gold 🙏

Total Effects Glow bundle

Customer photo review of Lana glow kids body luxe

Product came very quickly, I mean literally in 2 days or so. Love the fragrance and the consistency 👌. Also came with a free glow oil. We will be ordering more.

Lana glow kids body luxe

Customer photo review of Kojic Acid  Brightening Serum

I have reviewed this product before. The fact that I keep coming back for more is an indication that the product is brilliant. I don't think I can live without Kojic Acid Serum now!

Kojic Acid Brightening Serum

Customer photo review of Vitamin C Glow Face moisturizer

This is a bomb! The glow and smoothness on my face within 3 days of usage is unbelievable. I love it.

Vitamin C Glow Face moisturizer

Customer video review of Vitamin C  Cleanser

It’s making my skin fresh, no pimples for a while

Vitamin C Cleanser