Refund and Shipping Policies

 

By using the Site to purchase products, you agree to the terms of this Online Ordering & Return Policy, as may be amended from time to time. If you do not consent to the terms of this Online Ordering & Return Policy, do not use the Site.

RETURNS

Our policy lasts 7 days. If 7 days have gone by since receipt of product, unfortunately we can’t offer you a refund or exchange. Items returned after specified timeline will not be refunded or exchanged.

International Shipments

Once your order leaves our hands through the carriers of your choice Goldnskin llc is NOT  liable for delivery issues, whether it be delayed or missing mails. 
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted (if applicable)
- Forced international returns 
- Returns without prior contact
- Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@goldnskin.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@goldnskin.com 

 

FREE SHIPPING & RETURN SHIPPING ON US

We are proud to offer FREE STANDARD / PRIORITY shipping for our US customers with purchase of  $150 or more.

The subtotal (after discounts & before taxes) for the cart must be at least $150.00 in order to qualify for free shipping.

For orders below $150, a flat rate of $9.45 will be applied for standard shipping.

WE HAVE A 3 DAYS PROCESSING TIME BEFORE ORDER SHIPS. It may ship earlier but no later than that.

We do not ship weekends. 

We offer expedited processing  for a flat rate of $29

Express shipping  ( 1 - 2 days / over night delivery )  is different from expedited processing, express shipping is usps delivery after the order is processed. You're paying the post office to deliver your mail over night or next day. Shipping express is subject to usps pricing.

If you want your order processed same day ( orders that come in before noon or next day for orders that come after noon )  you will need to request for expedited processing

Processing time is generally within  3 business days, shipping speeds do not include processing time.

ESTIMATED TRANSIT TIMES FOR EACH SHIPPING OPTION (DOES NOT INCLUDE PROCESSING TIME):

Standard Shipping: transit time normally 5 -7 business days 

Priority mail transit time normally 3 - 5 business days 

Express Shipping: transit time guaranteed 1 - 3 business days

DHL transit time 3 - 4 business days 

STOLEN AND LOST PACKAGE

GOLDNSKIN LLC IS NOT RESPONSIBLE FOR PACKAGES DELIVERED TO THE WRONG  ADDRESS ON FILE. OR FOR  STOLEN PACKAGES. IT IS YOUR RESPONSIBILITY TO MAKE SURE YOUR ADDRESS ON FILE IS CORRECT AND LOCATION FOR DELIVERY IS SAFE. IF YOUR ORDER IS DELIVERED TO WRONG ADDRESS THE RESPECTIVE FULFILLMENT THIRD-PARTIES, SUCH AS USPS, MUST BE CONTACTED FOR FURTHER RESOLUTION.

You can file a claim directly with the usps.

GOLDNSKIN IS NOT LIABLE FOR ORDERS DELIVERED TO THE WRONG ADDRESS. ONCE IT HAS BEEN DELIVERED WE CAN NOT RETRIEVE IT OR ISSUE A REFUND FOR IT.

RETURN SHIPPING

IF we made a mistake while shipping your order, or your order needs to be returned for no fault of yours we will send you a free return shipping label to cover the cost of return shipping. Aside of this, customer is responsible for cost of return. see shipping policy.

To return your product, please contact us via email: request@goldnskin.com

 Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are return shipping an item over $75, without our return shipping label you should consider using a trackable shipping service or purchasing shipping insurance. Without tracking we  can’t guarantee that we will receive your returned item.